More On Outlets

Matt:

Yes, the electricians are aware of the units that can be ordered off the web. They shy away from these sources for a number of reasons:

--You can never be sure you will get what is shown, these parts may not be the true “contractor grade” that you obtain from a local supply house (obviously some negative experience going this route).

--The preference to support local business. For this reason they did, originally, try to get the parts through Interstate Supply, an electrical distributor located in downtown Milwaukee who advised them the lead time would be 7-10 business days.

--Knowing that you wanted the part sooner, the electrician visited ALL the local Home Depot locations to see if he could get it in stock (no luck in the color we wanted, ivory. The reason we have been on the hunt for Ivory is that it matches the switch plates in the kitchen) or through their contractor division. The desk person in the contractor division told him “3-5 days max”. So, the parts were ordered through the contractor division, based upon the lead time we thought they were quoted. You see how that has turned out. Conversations with the department manager have yielded no positive results. Response has been, “There is nothing I can do to help you”. So much for customer service.

--Home Depot Contractor Division is now telling them we should have the parts by Friday. But, in order to give myself some reassurance that we will have something, I am having the electrician also order the parts off of the web site listing you provided AND keeping the item on order with H.D. (Somebody will have to take something back). With my luck they will now both come in on Friday.

--The final result? I am shooting for Friday. Yes, this is very frustrating. Our electrician has acted with every good intent of satisfying your request as quickly as possible. This just proves the saying that “No good deed go unpunished”.

Hope this helps address some of your concerns. I will keep you updated.

Regards,

Jill